Public questions
Read FAQUse the FAQ for general product questions.
How the ad store works, creator fees, upload rules, pricing, and order basics can stay public.
Get help without exposing private account details.
Public questions can stay on the site. Account, billing, privacy, access, and order-specific issues should go through signed-in support.
Choose the support path that fits the issue.
General education belongs on public pages. Anything tied to a real account belongs in the signed-in app.
Signed-in support
Open support centerUse the app support center for private account issues.
Billing, receipts, account access, privacy, deletion, and order-specific issues need the signed-in support path.
Do not put private account details on public pages.
If a question includes billing details, order details, private business information, identity, deletion, access, or support history, use the signed-in support center so the request stays attached to the right account.
Private issue? Use signed-in support.
That keeps billing, privacy, access, and order questions connected to the correct SceneAlly account.