Use public support pages for general questions.
- Pricing and plan questions
- Product basics and workflow questions
- Role-specific public guidance
- General policy questions
SUPPORT
Get help without
guessing where to go.
Start here for the public support path. If you already have a SceneAlly account, use the signed-in support center for billing, privacy, access, and account-specific requests.
Self-help firstSigned-in supportPrivate account issues stay private
WHERE TO START
The support page
should route people
fast, not bury them
in a help center.
The visual rollout matters here too. Support should feel like part of the same product, with one clear split between public self-help and signed-in support.
Use the app support center for account-specific help.
- Billing questions
- Account access problems
- Privacy or deletion requests
- Bugs that involve private account details
BEFORE YOU SEND A REQUEST
Keep the support
handoff private,
traceable, and clear.
The support path should tell users exactly what to do before they open a request, especially when the issue includes billing or account details.
Use the same email tied to your SceneAlly account.
That keeps billing, privacy, and account-access requests traceable to the right account instead of a public email thread.
Say what role you use and where the problem happened.
Explain whether you are a business, creator, or space host and include the page or feature where the issue appeared.
Only include screenshots that do not expose private details.
Use the signed-in support center when the issue includes account, billing, or privacy information that should not live in public channels.
STILL STUCK?
The next support
moves should still
be obvious.
Public support should still point people to the adjacent public pages when the issue is really a pricing, workflow, or FAQ question.
Use the FAQ for the shortest public answers.
Start there when the question is about what SceneAlly does, who it is for, and how the workflow or payments are handled.
Use pricing when the issue is plan structure or renewal logic.
That page now lives in the same visual system and should answer the common plan questions without a support ticket.
Use the workflow page when the product path is still unclear.
That page explains the business-first plan → match → outreach → track loop more clearly than a generic support article.
SUPPORT CTA
Use the signed-in
support center when
the issue is private.
Keep billing, privacy, deletion, and account-specific requests inside the app support center. Use the public pages when the question is broader.
SIGNED-IN HELP
Open the support center with the right account.
That is the cleanest path for billing, privacy, or access issues because it keeps the request attached to the correct SceneAlly account.